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FAQs (Frequently Asked Questions)...
How to register?
Before you start coin order booking, you need to register yourself with us and give us information that will allow us to communicate with you regarding your transactions. Registering Online is absolutely easy and comfortable. You have to register once. All you have to do is follow the below mentioned steps :
1. When you Registering Online, you will be asked to provide your Basic Information and a valid Unique Email address.
This information will be kept private with us.
2. An email will be sent to your email address confirming that Registration is Complete.
How to buy (Shopping Cart System)
When you have made a decision to Buy the Product, Click on the Add to cart. System will ask you to log in with your user id and password. If you are already logged in, you will be taken directly to the Shipping Address Page. In case you want to make additional purchases you can add other item to your Cart using "Continue Shopping". Your Shopping Cart allows you to Change the Quantities and Remove the Products before Proceeding to Check out. You can also go back to Shopping page from this page.
Shipping Address
Once you have decided to Buy all you need to do is Specify the Address where you want the product to be shipped.
How to Complete the Order?
Refer below a few steps to complete your Order
Sign in or Create an Account
If you are a registered member with www.oswalauctions.com enter your email address and password and Sign In. If this is your First Purchase from www.oswalauctions.com Click the “New Registration” option and Register with us. You will be taken to the next page
Choose Item to buy
Choose the item as per your choice and click on the “Add to Cart”.
Choose Shipping Address
You need to specify the address where you wish to Ship the Items. The Shipping Address, by default will be the Address you have specified at the time of Registration.
Shopping Cart
Review the items in your Shopping Cart. You can remove a particular product from the Shopping Cart in case you have changed your mind. You can add another item in shopping cart, just click on ”Continue Shopping” button and you will taken to list of products page. Alternatively you can change the Quantity. Once you have made a final decision on Items you want to buy in the Shopping Cart and ready to place an order .
What if I have forgotten my Password?
If you don’t remember your Password, Use the Forgot Password Link on the Login Page. All you need to do is specify your email address and answer the Hint Question. Password recovery page will prompt you the password after getting correct hint question's answer.
How Can I Change my Password?
If you want to Change your Password, you need to Click on the Change Password Link after Log-in. All you need to do is Update the New Password that requires to be changed and confirm the same. Once the Password is changed a Confirmation email will be sent on your email address specified at the time of registration.
How Can I edit my Personal details?
If you wish to Edit the Personal details specified at the time of registration, you need to click on “Edit Profile” after Log-in.
What do I do if I have forgotten the User Id?
Your User id on www.oswalauctions.com is your Email address given at the time of registration. If you have forgotten the email address then you will need to register again with www.oswalauctions.com
What is the estimated delivery time for an Order?
We make best possible effort to ensure that the Products are delivered in 5/7 working day after receiving payment time. However, there can be instances of delay due to unavoidable circumstances. You may enquire on contact number 91-022-24125204.
Can I send the Order to a different Address other than the registration Address?
Yes, you can send the Order to an Address different than the Registration Address. You will be given an option to send the Order to a Shipment Address which may differ from Registration Address.
How do I Track my Order?
You will be informed about your Order Status at every stage through an email. However you may enquire the order status on our contact number 91-022 24125204.
What should I do if the Product I ordered has reached me in a damaged/defective condition?
We take utmost care to ensure that the items delivered to you are in a perfect condition. However, there is a remote possibility of the item being damaged during transit.
Can I Change the details of my Order?
You cannot change the details once the Order is placed. However if you intimate us immediately on phone or by mail, we may help you to do so.
What should I do if I get something else instead of my Order?
We will make best possible effort to ensure that the Correct Order is sent to your Shipping Address. However if there is a mismatch in the Order received at your end, we will arrange for the correction at an early date. In such case kindly contact at 91-022-24125204.
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